Return & Refund Policy
Return & Refund Policy
Return eligibility, shipping responsibility, refund timing, exchanges, and cancellation information for NGjkdue™ purchases.
1. Return window
A return may be requested within 30 calendar days after confirmed delivery.
Every return must receive authorization before shipment. Packages sent without authorization may be delayed, refused, or returned to the sender.
2. Return eligibility
For preference-based returns, a product may only be opened or used to the extent reasonably necessary to evaluate it during the trial period.
The product must be returned clean, complete, and undamaged, together with all included components, accessories, instructions, and original packaging. Proof of purchase from ngjkdue.com is required.
Where legally permitted, a return may be refused or a reasonable deduction may apply if the product shows misuse, accidental damage, unauthorized modification, excessive wear, missing parts, contamination, or use inconsistent with instructions.
3. Non-returnable items
- Gift cards.
- Downloadable or digital goods.
- Personalized or custom-configured products.
- Opened hygiene-sensitive consumable products where applicable.
- Products identified as final sale before purchase.
- Products not purchased directly from ngjkdue.com.
Mandatory consumer rights remain unaffected.
4. Damaged, defective, incomplete, or incorrect orders
Inspect your shipment promptly after arrival. Where reasonably possible, contact us within 7 days of delivery if a product arrives damaged, defective, incomplete, or different from what was ordered.
Provide the order number and clear photographs of the product, packaging, and shipping label. Following review, an appropriate resolution may include replacement parts, product replacement, an authorized return, or a refund.
5. Return shipping
Customers are responsible for return shipping on preference-based returns and should use a trackable service.
If NGjkdue™ confirms that an item was damaged, defective, or shipped incorrectly, we will provide return instructions and cover reasonable authorized return shipping.
No separate restocking fee applies to approved eligible returns. Original expedited shipping charges are not refundable unless required by law or the return results from our error.
6. Refund timing
We aim to inspect authorized returns within 5 business days after they arrive at the designated return location.
Approved refunds are issued to the original payment method. Financial institutions may require an additional 3–10 business days to post the credit.
7. Exchanges
Exchange availability depends on inventory. Where a direct exchange is unavailable, complete the authorized return and place a new order. Any price difference applies to the replacement product.
8. Order cancellations
Contact Customer Care as soon as possible if you need to cancel or change an order. Changes cannot be guaranteed after payment review, warehouse processing, or shipment has started.
If the order has already shipped, the standard return procedure applies.